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FREQUENTLY ASKED QUESTIONS
Below are some common questions about shipping, returns, and exchanges
What is your company's shipping policy?
We offer free shipping on all orders globally and aim to deliver within 7-14 business days.
Where do you source your products from?
Our products are sourced from various suppliers within EU and internationally to bring you the best selection of products.
Do you have a physical store location?
Currently, we only operate online to bring our products directly to your doorstep.
Can I return or exchange a product?
Yes, we offer a 14-day return or exchange policy on all of our products. Please refer to our Shipping & Return policy for more information.
How can I contact customer support?
You can reach out to us through our contact page or email us directly at support email. Our customer support team is available from 9am to 5pm GMT, Monday to Friday.
Are your products authentic and of high quality?
Absolutely! We take pride in offering only authentic and high-quality products to our customers. We carefully source our products from trusted suppliers to ensure the highest level of satisfaction.